Privacy Policy

PRIVACY OVERVIEW

Armbarred Paracord Australia (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. We recognise our obligations under the Privacy Act 1988 (Cth) and take all reasonable steps to ensure your personal information is handled in accordance with the law.

We understand that you may have questions or concerns about how your personal information is collected through our website, www.armbarredparacord.com (“the Website”), and how that information is used.

This Privacy Policy outlines how we collect, store, use, and disclose personal information.

This Privacy Policy forms part of the Armbarred Paracord Australia Terms of Use, which are available at the bottom of the Website.

REVISIONS TO THIS PRIVACY POLICY

Armbarred Paracord Australia may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. When we do, we will update the date on this Privacy Policy. If the changes are significant, we will take reasonable steps to let you know, such as by posting a notice on our website’s homepage.

COLLECTION, PURPOSE AND USE OF PERSONAL DATA

Armbarred Paracord Australia only collects personal data where it is reasonably necessary for our business activities. Wherever possible and lawful, we collect personal data directly from you.

We may collect personal data that you provide to us when you:

make an online enquiry or place an order for our goods or services;
contact us by phone or email;
correspond with us in writing or electronically;
use any mobile applications we provide;
participate in customer satisfaction or market research surveys;
use or access our services; or
otherwise interact with us in the course of our business operations.

In some circumstances, we may also collect personal data from publicly available sources or third parties, such as suppliers, recruitment agencies, contractors, clients, or business partners.

We generally use and disclose your personal data:

for the purpose for which it was collected, or for related purposes you would reasonably expect;
for any other purpose you have consented to; or
where required or authorised by law.

The type of personal data we collect will depend on how you interact with us. The kinds of personal data we collect and the purposes for which we use it are outlined in this section.

SENSITIVE INFORMATION

Under the Privacy Act, sensitive information includes information or opinions about an individual’s racial or ethnic origin, political views, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal history, or health information.

Armbarred Paracord Australia treats sensitive information with a high level of care. We will only collect, use, or disclose sensitive information:

for the primary purpose for which it was collected;
for a directly related secondary purpose;
with your consent; or
where required or permitted by law.

REGISTRATION DATA

To access all features of our website, you are required to register for a user account. When registering, we collect the following mandatory information:

Full name
Email address
Phone number
Password

This information is collected to create, maintain, and manage your user account and to enable you to access the full functionality of our website.

While you are not legally required to provide this information, it is necessary to do so in order to enter into a contract with us and to use certain services. If you choose not to provide the required information, you may be unable to access some features of the website.

We collect, use, and disclose your personal information for the following purposes:

to process and complete transactions, including fulfilling orders and sending notifications about purchases, exchanges, and returns;
to respond to enquiries, manage claims and complaints, provide customer and technical support, and help detect or prevent fraudulent activity; and
to comply with our legal and regulatory obligations, including court orders and directions from government authorities.

Personal information collected solely for the purpose of providing your user account will be securely deleted or de-identified once your account is closed, unless retention is required or authorised by law.

SOCIAL MEDIA CHANNEL

If you visit or interact with our social media channels, including our Facebook and Instagram pages, we may collect and process certain information. This may include information generated when you engage with our content, such as liking, commenting on, or sharing a post.

This information is processed based on our legitimate interests in operating and managing our social media presence, or in accordance with the consent you have provided to the relevant social media platform (for example, Meta).

Please note that our social media pages are publicly accessible. Any personal information you choose to post or share through these platforms may be visible to other users. While we manage our own social media pages, we do not control how other users or the social media platforms themselves may collect, use, or disclose your information. In particular, we cannot prevent unsolicited messages or contact from third parties.

We encourage you to review the privacy policies of the social media platforms you use to understand how they collect and handle your information. Links to these policies can typically be found on the platforms’ websites or within their apps.

We may use cookies and similar technologies (collectively referred to as “Cookies”) to improve your experience on our website. Cookies help us enable certain features, remember your preferences, recognise you when you return, and keep track of your activity on our website. Cookies are small files stored on your device through your internet browser.

Specifically, we use the following types of Cookies (unless other Cookies are described elsewhere on our website or in this policy):

Session Cookies: These Cookies are essential for saving certain technical information during your visit, such as whether you are logged in.
Login Cookies: These Cookies allow you to stay logged in for the duration of your session, if you choose to do so.

You have control over how Cookies are used on your device. You can adjust your browser settings to block or delete Cookies, although this may affect the functionality of certain parts of our website. By continuing to use our website without changing your settings, you agree to our use of Cookies as described in this policy.

PROTECTING YOUR PERSONAL DATA

At Armbarred Paracord Australia, we are committed to handling your personal data responsibly. Any personal data we collect will be processed fairly, lawfully, and transparently. “Processing” includes activities such as collecting, storing, transferring, sharing, or securely deleting your personal data. We take appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, accidental loss, destruction, or damage.

While we make every effort to keep your personal data secure, no system connected to the internet can ever be completely risk-free. We encourage you to take care when using the internet to access our website, applications, or social media, and to avoid sharing sensitive information where possible.

If you ever have concerns about how your personal data is being handled, or if you suspect any breach of your information, please contact us so we can investigate and address the issue promptly.

YOUR RIGHTS

In addition to any rights you may have under applicable laws, you have the following rights regarding your Personal Data:

Accessing Your Personal Data

You have the right to request access to the personal data we hold about you. To do so, please submit a written request to info_sales@armbarredparacord.com.

We may ask you for additional information to confirm your identity and understand the nature of your request, so we can process it accurately and securely. Unless otherwise required or permitted by law, we will provide the requested personal data within the timeframe set by applicable law.

If we are unable to provide the information within that timeframe, we will notify you as soon as possible and let you know when we can provide the data. Where permitted by law, we may charge a reasonable fee for handling and processing your request. If a fee applies, we will provide you with a written estimate, and we are not required to process your request until you agree to pay the fee.

Correcting Your Personal Data

You may also request that we correct any personal data we hold about you. To make a correction request, please submit a written request to info_sales@armbarredparacord.com.

We may ask for additional information to confirm your identity and understand your request, so we can process it properly. Unless otherwise required or permitted by law, we will make the correction within the timeframe specified by applicable law.

If we cannot make the correction within that timeframe, we will notify you of the soonest practicable time we can do so. If we do not agree with the correction you request, and you have provided a statement explaining the correction sought, you may ask us to attach that statement to the relevant personal data.

BREACH

If a security breach occurs that leads to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to your personal data, Armbarred Paracord Australia will act quickly to assess the risk to your rights and freedoms. Where required or appropriate, we will notify the relevant authorities and take all reasonable steps to manage and minimise the impact of the breach, helping to protect your information.

We take all reasonable steps to ensure that the personal information we collect from you is accurate, complete, up to date, and stored securely. Access to your information is limited to authorised personnel only.

While we make every effort to protect your personal information, no data transmitted over the internet can be guaranteed to be completely secure. We cannot guarantee the security of any information you send to us or receive from us, and any transmission is at your own risk.

If you have any questions or comments about this Privacy Policy email us at info_sales@armbarredparacord.com, or write to us at:

Address : 173 Jukes Road, Fawkner 3060 Victoria Australia

Email : info_sales@armbasrredparacord.com

Phone : +61439015121